FAQs

AsianJoyCo is a love letter to my family, and to the food, art & cultures we grew up with. Our designs are sculpted using digital and traditional skills. They are produced using 3d printing, mold-making, and resin-casting methods. Each labor of love is hand-finished with resin & dye painting techniques.

We are proud to Spread love the Brooklyn way to one cherry mx mechanical keyboard at a time…
- Ray @AsianJoyCo

Disclaimer

Our products are small, colorful, and fun, but they are not meant for children, or sensitive individuals including but not limited to those with medical pacemakers, or pets. The fidget artisan caps use magnets. Keep away from sensitive electronics.

We are not responsible for the misuse of our product.

Use only as intended.

  • We are located in Brooklyn, NY. Home of the Notorious BIG and RBG (Rest in Power).

    From concept to creation and fulfillment, Our artisan keycaps are designed and crafted from quality materials.

    We believe in celebrating culture through our art. And sometimes you might even see us shooting our products on the streets of NYC and featuring different neighborhoods and street art.

  • There are two ways to get our caps, fulfillment sale or by winning a giveaway raffle.

    Why fulfillment sale? and why not a raffle sale?We do fulfillment sales because we want you to enjoy our craft, and feel good about your investment in us.

    The idea of raffles just for the chance to buy isn't very appealing for us. Asian Joy Co is not hunger games.

    We’re still growing so fulfillment sale time windows are open until we have reached our production limit. If we continuously receive overwhelming support and orders, we will work to release more frequently and scale to meet demand as best as possible.

    Give away Raffle?

    For now, the only kind of raffles we will be doing is for giveaways to celebrate milestones. We love celebrating with our community. When you win, you will get FREE Shipping within the continental United States.

    You will only be responsible for international shipping and fees if you live far far away.

  • We accept Pay Pal and major credit cards through Stripe.

  • Our keycaps are made to order. All orders will be prepared in the order they are received, and will usually ship within 5 - 8 weeks unless otherwise stated or pending production demand. When your order has shipped, you will receive an update and a tracking number.

  • Asian Joy Co will always try to get the most affordable shipping prices with trusted shipping companies.

    We offer flat rate shipping with tracking and insurance included: $7 for Continental U.S., and $18-30 International, depending on location. Shipping will be added at checkout. International buyers, please take any potential customs, tariff, and tax fees into consideration when placing an order. Details will be included on customs forms as they cannot be left blank.


    If a shipment is lost or damaged during shipping, we’ll work to resolve the issue and make it right. Most of the time, this means we'll send you a new product at no additional cost.

  • At AsianJoyCo, our quality standards are very high, and each piece we create has been through quality inspection before packaging and shipping. Our keycaps are also hand-finished, so there might be slight variations from keycap to keycap.

    If your product arrives damaged, please let us know. We will gladly work with you to replace the item.

    Refunds will only be issued in the case of a faulty item. For all refunds, please understand that you will be responsible for return shipping and associated international fees (if any). Refunds will be processed upon receipt of items. Please note that Paypal and credit card transaction fees will be deducted from your return.

    If you haven’t received your order after 3 months (12 weeks) from the shipping date, please contact us.  We will take it up with the shipping courier. For any confirmed lost parcel, we will send out the new one immediately.

  • This section is dedicated to sharing resources for the creative community. We love sharing tips, tricks, and processes.

    Feel free to explore the blog if you’re looking to learn about our studio practices!